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Privacy Policy
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If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at Privacy.
At finfloor.co.za we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by www.finfloor.co.za and how we use it.
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FINFLOOR (SA) (PTY) LTD Privacy Policy
PRIVACY NOTICE
This Privacy Notice (“Notice”) must be read together with the agreement you will or have entered into with Finfloor (SA) (Pty) Ltd. Unless defined herein, terms used in this Notice shall bear the meanings as defined in the Protection of Personal Information Act, 4 of 2013 (“POPIA”). Any reference to “you” and “your” Personal Information, details or other information in this Notice shall include reference to a person or entity who you claim to represent. Any reference to “Finfloor (SA) (Pty) Ltd”, “Us”, “We” or “Our” shall be a reference to Finfloor (SA) (Pty) Ltd, as the context may require.
INTRODUCTION
Finfloor (SA) (Pty) Ltd is committed to protecting your privacy and recognises that it needs to comply with statutory requirements in the collection, processing, distribution and destruction of Personal Information.
Section 14 of the Constitution of the Republic of South Africa, 1996, provides that everyone has the right to privacy; additionally, POPIA further reiterates that the right to privacy includes a right to protection against the unlawful collection, retention, dissemination and use of Personal Information (this is any information about a natural person or a sole proprietor or partnership that can be used to identify the person/s, such as their name, identity number, phone number, occupation, address, and employer. POPIA gives more examples of Personal Information).
According to section 18 of POPIA, if Personal Information is collected, the responsible party (the entity collecting, storing, or otherwise using or “processing” Personal Information)must take reasonably practicable steps to ensure that the data subject is made aware of the Personal Information being collected. Where the Personal Information is not collected from the data subject (the person it relates to), the data subject must be advised of the source from which it is collected, subject to certain exceptions, including those where the collection of Personal Information is required for a contractual or legal purpose and/or is required for the purpose of protecting the legitimate interests of Finfloor (SA) (Pty) Ltd.
Responsible party details:
The following party is the responsible party in processing your Personal Information:
- Company Name: Finfloor (SA) (Pty) Ltd
- Registration Number: 1998/002942/07
- Physical Address: 11 Olympia Street, Eastgate, Sandton, 2196
- Information Officer: Sasha Kozinsky
- Telephone: 011 262 2727
- Website: www.finfloor.co.za
Voluntary or mandatory: the disclosure of the Personal Information to Finfloor (SA) (Pty) Ltd is, unless otherwise indicated, mandatory, to enable Finfloor (SA) (Pty) Ltd to provide our products and/or services to you and/or to carry out any Agreement/s that may exist between you and Us.
Consequences of not providing the information: The consequences of failure to provide Personal Information or other details, withdrawing consent or choosing to delete certain Personal Information or other details may prevent Finfloor (SA) (Pty) Ltd to provide our product and/or services to you and/or to carry out any Agreement/s that may exist between you and Us.
You agree that, where Finfloor (SA) (Pty) Ltd may be regarded as a responsible party under the Agreement, and We may collect, collate, process and/or store Personal Information for the purpose as set out below. Finfloor (SA) (Pty) Ltd will comply with this Notice, Our internal policies and procedures, POPIA and all other relevant laws and regulations and We confirm that We respect your privacy and Personal Information. We will take all reasonable measures to protect your Personal Information, details and other information and keep it confidential.
When there are reasonable grounds to believe that your Personal Information has been accessed or acquired by an unauthorised person, We will notify you and the Information Regulator, unless the Information Regulator or a public body responsible for detection, prevention or investigation of offences, informs Us that there are legal grounds not to inform you.
You accept the terms and conditions of this Notice and consent to the collection, use and disclosure of your Personal Information in the manner set out below when:
- you provide your Personal Information, that of an Emergency Contact, or that of a person or entity who you claim to represent, to Us;
- when using Our website, social media platforms or mobile applications;
- when using Our products and services, and/or when You continue to provide any services and/or products to Us;
- upon submission of an application form or other forms relating to any of Our products and services;
- when interacting with Our customer support teams (via telephone calls, letters, face-to-face meetings and emails);
- upon submission of a request for Us to contact You, or request for You to be included in an email or other mailing lists;
- when there is response by You to any promotion, initiatives or marketing activity;
- when We receive references from business partners and third parties;
- upon submitting Personal Information to Us for any other reason that is explained to You prior to Us collecting it.
If You do not agree with the provisions of this Notice or if you are concerned about any aspect relating to the protection of your Personal Information, please do not continue to provide your Personal Information to Us; or use any of Our websites, social media platforms or mobile applications; or use Our services and/or products and/or; continue to provide any services and/or products to Us. Instead, please contact our Information Officer to discuss your concerns.
SECTION 18 DETAILS
Type of information: We will obtain and process the following Personal Information from You for the purposes set out below:
Customers:
- General Personal Information – name, physical address, postal address, e-mail addresses, telephone or mobile numbers;
- Identification numbers – copies of registration, identity or passport documentation, associated numbers and other reference numbers issued by government bodies or agencies;
- Financial information – bank account name, number and account details, invoices, statements, credit history, credit score and other financial information;
- Business system information – system and user identification or account names / numbers and certain passwords; on-line platform activity records;
- Company secretarial information – statutory documents, B-BBEE certificates / affidavits and tax compliance statuses;
- Contractual information – signed agreements, e-mail instructions and approvals, and recordings of telephone calls between you and Finfloor (SA) (Pty) Ltd;
- Information to provide products and services to you – activity records (such as bandwidth utilization reports, voice telephone reports); identification of a product, hardware or asset (make, model, or serial number of such for example a managed router).
Third Party Vendors:
- General Personal Information – name, physical address, postal address, e-mail addresses, telephone or mobile numbers;
- Identification numbers – copies of registration, identity or passport documentation, associated numbers and other reference numbers issued by government bodies or agencies;
- Financial information – bank account name, number and account details, invoices, statements, credit history, credit score and other financial information;
- Business system information – system and user identification or account names / numbers and certain passwords; on-line platform activity records;
- Company secretarial information – statutory documents, B-BBEE certificates / affidavits and tax compliance statuses; and/or any other business related industry certification; and
- Contractual information – signed Agreements and other documentation, recordings of telephone calls between you and Finfloor (SA) (Pty) Ltd; and your customers’ business and asset information to enable Us to provide the services to you (if any).
Where Personal Information will be held and how it will be stored: the Personal Information will be stored in hardcopy and/or softcopy (either in the cloud for backup and retentions; on electronic devices; on third-party Customer Relationship Management (CRM) platforms where needed and on Our own internal servers in Our data centers.
Purpose: You agree that We may use the Personal Information, details and any other relevant information to enable:
- Us to identify You and potentially enter into an agreement with You;
- Us to carry out any Agreement/s that may exist between You and Us;
- Us to respond to queries and requests;
- Us monitor or record phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
- our finance department to pay or invoice You for products and services rendered or provided; for Us to invoice You for the use or purchase of products and/or services; or for Us to pay You for products and/or services purchased;
- Us to vet Your credit history and score with a registered credit bureau or to hand Your account over for debt collection;
- Us conduct investigations relating to disputes, billing, suspected illegal activities or fraud; and
- Us to hand over any legal matter that may arise between us to Our legal advisors.
Customer (additional purposes):
- Us, from time-to-time, to send You important information regarding Our products and services. You agree to electronic communication from Us, for example: through SMS, email, WhatsApp and/or telephone in order for Us to provide the services. Please note that You may instruct Us to stop contacting You in this way at any time;
- Us to process Your request to provide Our products and services to You as stipulated in the Agreement. This includes, without being limited to
- a.)The opening or continuation of accounts and establishing or providing users with the products and services subscribed to;
- b.) Facilitating the continuation or termination of user subscription to Our products and services;
- c.)Facilitating Third Party services if purchased, obtained, administered or processed through Us;
- d.)Managing and executing Our service level agreements with users;
- e.)Processing of payment instructions, direct debit facilities and/or credit facilities requested by users;
- f.) Enforcement of repayment obligations (including but not limited to debt collection, filing of claims and retrieval of payments from losses made by service partners);
- g.) Administering and processing any insurance claims and payments arising under the respective policies;
- h.) Credit and internal risk management (including but not limited to performing credit checks and disclosures to law enforcement agencies);
- i.) Generation of internal reports (including but not limited to annual, operational and management reports); and
- j.)Administering fee adjustments, refunds and waivers;
- Our operations department to schedule for products and services to be installed, commissioned or maintained;
- Our employees to assist You in the daily operation of products and services (including but not limited to billing, customer service, customer verification, technical support, network maintenance and troubleshooting questions or queries you may have);
- Us to ensure the quality of Our services and to ensure that We can provide services to You at all reasonable times;
- Us to collect and analyse your Personal Information and combine all the information that We have about you to enable us to provide better services to you;
- Us to aggregate information for statistical purposes and to develop strategic and marketing plans including, without being limited to, a) leads generation; b.) to administer competitions and/or personalize user experience; c.) to organise promotional events and corporate social responsibility projects; and d.) to conduct market research and surveys to understand and determine customer location, preferences and demographics in the development of marketing programmes for Our products and services.
- Us to notify you about changes to Our services, upcoming termination of your Agreement with Us, or introduce you to new services or value added services from time to time (this includes but is not limited to upselling, cross selling and telemarketing);
- Us to process information into aggregated and/or anonymised form for commercial purposes to enhance and/or assist service delivery generally;
- Us to share certain Personal Information and such other information as may be required, with an affiliate, subsidiary, partner, service provider, insurance company, banking institution, contractor and the like (“Partner”) to enable Us to provide Our products and services to you.
- As indicated in the Agreement, you agree that We may from time-to-time, directly or through a Partner, send you communications regarding, without being limited to, a.) special offers or discounts which We may negotiate for and offer to Our customers regarding Our products and services; b.) special offers or discounts which We may negotiate for and offer to you regarding value added services; and/or c.) new services or products launched. All communications will abide by this Notice and applicable laws and regulations.
- You will always be entitled to notify Us in writing that you do not wish to receive or continue to receive promotional or marketing-related communications and if you are a consumer as contemplated in the CPA, to pre-emptively block the receipt of such communications.
Third Party Vendors (additional purposes):
- Us to tender or submit a proposal for a customer agreement, where your products and/or services are required to enable Us to provide products and services;
- Us to communicate with you to carry out any Agreement/s that may exist between you and Us, for example: through SMS, WhatsApp, email and/or telephone in order for Us to provide or receive services and/or products.
- Us for purposes which are reasonably related to the aforementioned.
Source: We may receive Personal Information from you directly, from your claimed representative, from any of our Partners, or from a credit bureau. If we receive Personal Information from another source, we will take reasonably practicable steps to notify you of this.
We will receive the Personal Information:
- electronically;
- verbally, via telephone or in-person;
- in hardcopy (on paper);
- when you make use of our websites, social media platforms, or mobile applications;
- when you apply for and use our products and/or services.
Disclosing requirement: We may also share the Personal Information under the following circumstances:
- where We have reason to believe that such disclosure is necessary to identify, contact or bring legal action against a party who may be in breach of Our Agreement or may be causing injury, harm to or interference with (either intentionally or unintentionally) Our rights or property, other customers, or anyone else that could be harmed by such activities;
- when the South African Police Service requests Personal Information if they are investigating criminal matters or when insurance companies investigate insurance claims; and
- when in the public interest and required by laws and regulations. In such instances, We reserve the right to disclose the Personal Information as required in order to comply with Our legal obligations or duty, including but not limited to: complying with court orders, warrants, subpoenas, service of process requirements, discovery requests or lawful criminal investigations.
Cross-border transfers: In some cases, Finfloor (SA) (Pty) Ltd uses suppliers and service providers located in various countries to collect, use, analyse, and otherwise process data (which includes Personal Information) on its behalf. It is Finfloor (SA) (Pty) Ltd’s practice to require such suppliers and service providers to handle data in a manner consistent with and similar to the security and organisational measures and policies which Finfloor (SA) (Pty) Ltd complies with and we take reasonable steps such as securing undertakings from them to ensure that this is the case.
Access and right to amend: You have the right to access your Personal Information and to request that your Personal Information is corrected, destroyed, or you may object to your Personal Information being processed. However, your Personal Information may continue to be processed if it:
- is necessary for the conclusion or performance of the agreement between us for Our rendering of Our products and services to you;
- is required by law;
- protects your legitimate interest/s;
- is necessary for the proper performance of a public law duty by a public body; or
- is necessary to pursue Our legitimate interests or the interest of a third party to whom the Personal Information is supplied.
Accurate records: It is your responsibility to ensure that all the Personal Information, details and/or other information you give to Us is true and correct. You must notify Us in the event of any change to such Personal Information, details and/or other information. You warrant that you are properly authorised and allowed to give Us the Personal Information. In the case of a change to the Personal Information, you will notify Us of such change within 24 (twenty-four) hours of the change or you becoming aware of the change. Details can be changed by:
Consumer Customers:
- sending an email to legal@finfloor.co.za; or
- calling 011 262 2727
Third Party Vendors:
- sending an email to or calling your Finfloor (SA) (Pty) Ltd representative or account manager.
Right to object: You have the right to object to the processing of your Personal Information, in the prescribed manner, on reasonable grounds and in relation to your particular situation, when: (i) your Personal Information is being processed to protect your legitimate interest/s or when processed to pursue Our legitimate interests or the interest of a third party to whom the Personal Information is supplied, unless there is a law that provides for such processing; or, (ii) for purposes of direct marketing other than direct marketing by means of unsolicited electronic communication.
Complaints: You have the right to lodge a complaint with the Information Regulator in line with the provisions of POPIA in the event that you feel We have not processed your Personal Information in line with legal requirements. Complaints can be lodged at the Information Regulator using the following email address: complaints.IR@justice.gov.za.
GENERAL
When you use the products and/or services provided by Us, you may be given a user name and password to access product and/or service and/or to log-in to Our website. You are responsible for maintaining the secrecy and confidentiality of the user name and password. Please do not share the password with anyone.
Please note that the transmission of any information via the internet or electronic mail is not completely secure and We cannot guarantee the security of the Personal Information transmitted to our websites or via electronic mail. Any transmission of the Personal Information to Our websites or via electronic mail is entirely at your own risk. Once We have received the Personal Information, details and/or any other information, We will use strict technical and organisational measures to try to prevent unauthorised access, destruction and/or processing.
Consent
By using our website, you hereby consent to our privacy policy and agree to its terms.
Update
This Privacy Policy was last updated on: Friday, July 2nd, 2021.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.
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